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Troubleshooting password problems

How do I get my username?
Cindy Reagan can provide this information and can be contacted 828.251.6490 and creagan@unca.edu.

What do I do if I have forgotten my password or if my password has expired?
Forgotten and expired passwords are fixed by the same process. Go to One Port screen, click change password. Follow procedures on UNC Asheville Password Change Utility.

How do I get technical assistance?
The ITS Help Desk is the first point of contact for technical assistance and may be contacted by calling 828.251.6445 or by sending an e-mail to helpdesk@unca.edu. The normal ITS staff hours are 8 a.m. - 5 p.m., Monday through Friday. 

Last edited by sallman@unca.edu on January 5, 2012